Is your voice selling you and your organization short?
When using the telephone, 97% of first impressions are formed by the sound of the speaking voice, not the words. Only 3% accounts for what is being said. With the telephone speaking voice, attitude, enthusiasm, and professionalism is heard loud and clear. It can significantly affect the bottom line. Having a telephone voice that is clear, inviting, and personable can make or break a potential business relationship.
Those in sales know that even one bad telephone communication will cost them sales and reputation.
Successful companies and organizations know how crucial the telephone is to the success of their business and corporate image.
In Customer Service, great telephone voice skills can make customers and clients feel more valued, reduce errors, and can give the company a more positive image. Outstanding customer service provides an image that demonstrates personal service beyond the norm.
Contact us for more information on how we can help you and your organization to develop a telephone image that receives a warm welcome on the other end of the line.